ibis budget Lugano Paradiso

Guests appreciate the cleanliness of the rooms and convenient location near Paradiso train station and Lake Lugano. The staff is praised for their friendliness, professionalism, and excellent service.

The room was very clean, but overall had the basic necessities needed to get by. There were no charging ports by the bed, which meant we had to charge our phones by the sink (an active water outlet) which was a health and safety hazard. The bed was rock solid, which made the stay quite uncomfortable. The receptionists were really polite and made sure we had everything we needed. We saw a show at the LAC Lugano that evening which was really lovely and the hotel was conveniently located for this, but was quite tricky to find when coming from Central Lugano. The bathroom was separated into a shower and a toilet, where the sink was in the bedroom which was odd. The toilet didn’t have a lock on the door which lacked privacy and was more like a wardrobe style door, where you could hear everything going on behind it. The shower was a see-through glass door which again, lacked privacy. There were 3 coathangers to hang clothes and not a lot of storage space. The room overlooked the pool which was really lovely, and had a blackout blind to block out light in the morning. We could control the lights from a button beside our bed, which was helpful when going to sleep. However, the shower light wouldn’t turn off at night which was irritating, as when we tried to take the key card that activated the lights out, it cancelled out the power and we couldn’t charge our phones. Overall, this stay was alright for one night but we couldn’t stay here for a week. The negatives outweighed the positives massively.